EXECUTIVE RESUME
Fraud & Risk Operations Analyst · Certified Fraud Examiner with an MBA and 12+ years of experience investigating complex business issues, building inventory controls, strengthening documentation, and improving risk-management processes.
Executive profile: investigations, controls, and measurable operating improvement.
Braly Crawford-Hiller brings 12+ years of operations leadership across multi-location service, logistics, inventory, customer support, and administrative workflows. Her work includes a company-wide inventory control system, standardized operating documentation, reporting improvements, and approximately 5% year-over-year gross margin improvement through coordinated pricing and operational changes.
Career Experience, Credentials & Core Expertise
OPERATIONS MANAGER · HILLER FUELS & HVAC SERVICES · MARION, MASSACHUSETTS · SEPTEMBER 2014–PRESENT
Directs daily operations for a multi-location HVAC and energy services company—coordinating service, logistics, inventory, customer support, and administrative workflows while maintaining compliance with internal policies and standards. Raised profitability by approximately 5% year over year through coordinated pricing and operational initiatives.
Leads root-cause investigations into operational discrepancies, customer disputes, billing inconsistencies, inventory variances, purchasing irregularities, and process failures. Maintains audit-ready documentation, service records, audit trails, and supporting evidence; builds reporting processes for executive planning, inventory, purchasing, and performance management.
CERTIFICATIONS
Certified Fraud Examiner (CFE) · Association of Certified Fraud Examiners
EDUCATION
Master of Business Administration · University of Massachusetts Dartmouth
Bachelor of Arts in History · Boston University
SELECTED ACCOMPLISHMENTS
Designed a company-wide inventory control system that improved visibility, accountability, and audit readiness across multiple locations.
Standardized operational documentation and workflows, strengthening internal controls and reducing process variability.
Built reporting systems supporting executive decision-making through accurate operational metrics and performance analysis.
Investigated operational anomalies and implemented long-term corrective actions that improved efficiency and reduced organizational risk.